The Genesis Professional Transparent Hi-Fi Bluetooth Vinyl Turntable

Elevate your audio experience with its crystal-clear design, cutting-edge technology, and superior sound quality. Perfect for audiophiles and vinyl enthusiasts, the Keeper Genesis seamlessly blends classic vinyl warmth with modern Bluetooth convenience, bringing exceptional high-fidelity performance to your music corner. Discover the ultimate fusion of style and substance with the Keeper Genesis.

1. How long does delivery take?
1) Our general delivery time is 2-7 business days.
2) We will send you an e-mail to inform you that the goods have been scheduled for delivery and the approximate arrival time, when you complete the payment order.

2. What countries do you ship to?
US Local Warehouse fast delivery (2-7days).

3. We cannot deliver to the following areas:
Delivery is not available to PR, AK, HI, GU, AA, AE, AP, AS, MP, VI, PO BOX addresses or APO/FPO.
Thank you for your understanding.

3. Free Shipping and Tax
We offer free shipping within the contiguous U.S. for our website all orders .
No additional tax-related fees will be charged to customers, and the price of all our products already includes tax.

4. How will my delivery be shipped?
WYD functions as our logistics partner to ship out Audiokeeper turntable reocrd palyer products. They will choose the carrier that they think works best for our customers.

5. Can I change the delivery address of my package after it has been shipped out?
Our orders are packaged and shipped out quickly after they are placed to ensure that your turntable arrive to you as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We'll do our best to change the shipping address, we cannot change the shipment once the product is en route.
Need to change your shipping address? Send us an email: support@theaudiokeeper.com

6. What do I need to do when I received a defective / flawed products?
We pay special attention to the customer's experience of product quality. If you experience any material or craftsmanship flaw, we will immediately replace it for you. We will bear all the transportation costs incurred.
Please do n’t hesitate to contact us if you have any questions about your order.

60-DAY MONEY BACK GUARANTEE
Audio Keeper provides 60 days money-back guarantee from the date of receipt.
We do not accept returns for missing components or any signs of use (such as scratches or dents). Please include all original components and packaging when returning the product for a refund.

RETURN SHIPPING FEES
If the return is caused by the consumer, the consumer should bear the return shipping fee.
For returns caused by product quality problems, consumers do not need to bear the shipping costs.

1-YEAR QUALITY WARRANTY
Audio Keeper provides a 1-year quality warranty from the date of receipt.


WHAT DOES MY 1-YEAR WARRANTY COVER?
Turntable unit and speaker quality defect.
The absence of original parts and accessories that came with the product.
Warranty Exclusions: Consumable parts including, but not limited to, power cord, stylus, and drive belt.

LIFETIME ACCESSORY SUPPORT
We provide lifetime accessories support for our record players, you can buy accessories directly on Audio Keeper official website.
If the accessory you need is not listed, please feel free to contact us for assistance.

WARRANTY PROCESS
In the event that you require repair or replacement under warranty, please contact us before sending your product in.
Please describe the product quality problem you encountered and send us your order number as well.
If the product problem requires simple debugging, our professional technicians will guide you to complete the debugging.
If the product needs to be sent back for replacement, our customer service staff will assist you with the replacement process.

WHEN WILL I RECEIVE MY REPLACEMENT or REFUND
We arrange for inspection and testing immediately after each return we receive to ensure that any issues are accurately diagnosed, and to help further improve our products.
Once your item is received, we will refund or issue a replacement within 1-2 business days.

GET IN TOUCH
Whatever your question, we’re here to help.
The Audio Keeper team is always looking for feedback and comments from you to improve our service quality.
Email Us: support@theaudiokeeper.com

Have a question? Feel free to contact us directly online – we're here to help!