Returns Policy
Refund & Exchange Policy
Updated: August 24, 2023
- At Audio Keeper, customer satisfaction is our priority. We offer a 60-day money-back guarantee. If you're not completely satisfied with your purchase, simply return it within 60 days of receipt for a full refund.
Eligibility for Returns
To qualify for a return:
- Items must be unused, free from damage, stains, or signs of wear.
- Products must be returned in their original condition, including packaging and accessories.
- Certain products, including turntables, speakers, and media stands, cannot be returned if damaged by user mishandling.
How to Return Items
-
Initiate the Return:
Contact us at support@theaudiokeeper.com within 60 days of receiving your product. Our customer support team will respond within 24 hours. -
Include Documentation:
Attach a note with the reason for the return and provide photos/videos of the item. -
Return Shipping:
Once your return is approved, we will provide a return shipping label. Use this label to send the item back to us. - Shipping Costs:
- Product defect or quality issue: We cover the return shipping costs.
- Change of mind or customer damage: You’re responsible for return shipping.
Refund Process
- Refund Amount & Timeline: Refunds are typically processed within one week after we receive the returned item.
- Credit Card Refunds: If you paid by credit card, it may take 1-2 weeks to process, depending on your credit card company.
For Any Refund or Exchange Inquiries
Please contact us at support@theaudiokeeper.com.
Exchange Policy
If you’d like to exchange your purchase, follow these simple steps:
-
Initiate the Exchange:
Contact us at support@theaudiokeeper.com within 60 days of receiving your product. Include your order number and exchange request. -
Return the Original Item:
After we confirm your request, we’ll send you a return label. Please return the item in its original, unused condition. - Shipping Costs:
- Defective or damaged item: We cover return shipping.
- Change of mind or customer error: You’re responsible for return shipping.
-
Choose Your New Item:
Let us know which item you’d like to exchange for. We’ll reserve it for you until we receive the returned product. -
Receive Your New Item:
Once we receive your returned item, we’ll ship out your new one and send you a confirmation email with tracking info.
Shipping Costs Responsibility
| Situation | Shipping Responsibility |
|---|---|
| Product defect or damage | Seller covers return shipping |
| Incorrect delivery (not customer’s fault) | Seller covers return shipping |
| Item not delivered on time | Seller covers return shipping |
| Incorrect address or refusal to accept delivery | Customer covers return shipping |
| Customer error (change of order, product dislike) | Customer covers return shipping |
Exchange Logistics Responsibility
| Situation | Exchange Responsibility |
|---|---|
| Defective, damaged, or incorrectly shipped item | Seller covers return shipping |
| Customer changes mind or is unsatisfied | Customer covers return shipping |
| Incorrect order or wrong information provided | Customer covers return shipping |
| Refusal to accept exchanged goods | Customer covers return shipping |
Important Notes:
- We do not charge extra fees for returns, except for customer preference returns.
- Do not return damaged items without contacting us first. This will delay the process.
- Items from separate orders must be returned separately.
If you have any further questions or concerns regarding returns or exchanges, please reach out to support@theaudiokeeper.com. We’re here to help!
