1 Year Limited Warranty
Audio Keeper Limited Warranty Policy
Coverage
This warranty applies to Audio Keeper turntables purchased within the U.S. from www.theaudiokeeper.com, unless stated otherwise in the product manual.
Warranty Period:
- Start Date: The warranty starts on the purchase date, as indicated on your proof of purchase.
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Duration:
- All Products: 1 Year
Warranty Exclusions:
This warranty does not cover:
- Commercial or industrial use
- Issues caused by improper power supply (e.g., low voltage, faulty wiring)
- Damage from external factors or non-approved accessories
- Use outside intended conditions (e.g., extreme temperatures)
- Natural disasters (e.g., lightning, floods, fires, earthquakes)
Remedies:
If a hardware defect is found, Audio Keeper will either:
- Repair the product using new or refurbished parts at no charge, or
- Replace it with a new or refurbished unit.
Defective parts will be retained by Audio Keeper.
How to Request Warranty Service:
To request warranty service, please contact us within the warranty period, providing the following:
- Your name and contact details
- The original purchase receipt (showing date, dealer, and model number)
We’ll evaluate the issue and recommend the best solution. Please retain the original packaging for returns.
Contact Us:
For warranty support, email us at support@theaudiokeeper.com.