1 Year Warranty
Unless otherwise specified in your product's manual, the following Warranty Policy applies to Audio Keeper Turntables purchased within the U.S. from www.theaudiokeeper.com.
Limited Warranty Terms
Warranty Period:
The warranty begins on the purchase date, as shown on your proof-of-purchase, and lasts for the duration specified in the "Warranty Period" section.
| Product/Model | Warranty Period |
| All products | 1 year |
Warranty Exclusions:
The Limited Warranty does not cover:
- Commercial or industrial use;
- Improper power supply, such as low voltage or faulty wiring;
- Damage from external factors or non-approved accessories;
- Operation outside intended uses (e.g., extreme temperatures);
- Natural disasters like lightning, floods, fires, earthquakes.
Remedies:
If a hardware defect is identified, Audio Keeper will either repair the product at no charge using new or refurbished parts or replace it with a new or refurbished unit. Defective parts will be retained by Audio Keeper.
How to Obtain Warranty Service:
To request service, contact our support team during the warranty period. You must provide:
- Your name and contact information
- Original purchase receipt, showing the date, dealer, and model number
We’ll assess the issue and offer the best solution. Please keep the original packaging for returns.
Contact Information:
For warranty support, email us at support@theaudiokeeper.com.
