Buyer Protection & Authentication Guarantee
At Audio Keeper, we prioritize your trust and peace of mind. Our Buyer Protection™ program ensures that your purchase is safe, authentic, and delivered exactly as promised. From secure payments and expert authentication to insured shipping, we’ve got you covered.
Our Guarantees
Authenticity Guarantee
Every product on Audio Keeper goes through strict vetting. We verify its origin and require authenticity certificates to ensure it’s exactly what we say it is.
Money-Back Guarantee
If your item is damaged, doesn’t arrive, or isn’t as described, you’re protected. We offer a refund or replacement if something goes wrong.
Trusted Sellers
We work only with experienced sellers, artists, and dealers who meet our high standards. Each seller is thoroughly vetted to ensure top-notch quality.
Insured Domestic Shipping
All items are shipped with insurance for delivery within the United States, ensuring that your purchase arrives safe and sound, no matter where you are.
Secure Payments
All transactions are processed through a secure checkout system, safeguarding you against fraud and unauthorized charges.
Dedicated Support
Need help? Our team is here to assist with any questions about authentication, shipping, or resolving issues quickly.
Why Audio Keeper's Protection Is Different
At Audio Keeper, we provide more than just a product. Our team personally reviews each listing to ensure authenticity, and our partnerships with trusted creators mean there’s zero risk of counterfeits. We offer full provenance records and authenticity certificates, backed by a 98% dispute resolution rate, resolving most claims in 7-14 days. This protection applies to all purchases, no matter where you are in the world.
How Buyer Protection™ Works
Important: Claims must be submitted within 3 days of delivery to be eligible for Buyer Protection™.
Need help? Questions? Contact our support team
1. Purchase Securely
Complete your order through Audio Keeper's secure checkout to activate Buyer Protection™.
2. Report Issues
If your item is damaged, missing, or doesn’t match the description, let us know within 3 days of delivery.
3. Submit a Claim
Submit photos, order details, and any supporting info. Our team will review your claim within 5–7 business days.
4. Quick Resolution
If your claim is approved, we’ll process a refund, replacement, or insured repair swiftly and securely.
Frequently Asked Questions
Why can I trust Audio Keeper?
We’re built on trust. All sellers are vetted, items come with authenticity certificates, and we offer insured shipping for your protection.
What is covered by Buyer Protection™?
Buyer Protection™ covers items that are damaged, don’t arrive, or aren’t as described. You can get a refund, replacement, or repair.
What if I change my mind about a purchase?
Buyer Protection™ applies to damaged or incorrect items. For change of mind, refer to the return policy.
How does Audio Keeper guarantee authenticity?
Each item is personally inspected and verified by our team. We require authenticity certificates from all sellers.
What if my item is damaged or doesn’t arrive?
If there’s an issue, simply contact us within 3 days of delivery, and we’ll resolve it quickly.
How long do I have to report an issue?
You have 3 days from delivery to report any issues.
How long does it take to get a refund?
Once a claim is approved, we process refunds quickly—usually within 7–14 business days.
Why You Can Trust Audio Keeper
Audio Keeper was built with your peace of mind in mind. Every seller is carefully vetted, and all products are thoroughly checked for authenticity. Our 98% dispute resolution rate speaks to our commitment to fairness and customer satisfaction. When you shop with us, your investment is fully protected.
